Privacy Policy

Melzo (https://melzo.com) (ShilpMIS Technologies Private Limited) is an educational platform to help students learn throughout their academic year more effectively using our platform. The personal data you choose to provide on this site is used to help Melzo provide its services.

This privacy policy is to clarify how Melzo processes your ‘personal data’ (E-mail ID, Contact, Username) after you have granted us permission to use it. We never ask for your name and strongly discourage you from providing us with the same.

‘Personal data’ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Melzo respects your privacy and we want you to understand none of your personal data is stored for any purpose other than that of providing you our services. We take care to protect our database and offerings from malicious activities.

This Privacy Policy applies when you visit or use the Melzo:

• Website, websites (portals, academies, online businesses, etc.) running on Melzo application (white-labelled or otherwise)
• Mobile applications running on Melzo mobile solution
• APIs and plugins

Data that we collect on you:

• Systems Data: Technical data about your computer or device, such as the IP address, device type, operating system type and version, unique device identifiers, browser, browser version, domain, and other systems data, and platform types.
• Usage Data: Courses created, live classes created, live classes and courses enrollments, attendance, revenue from the courses and classes, and data on similar areas
• Cookies & Log Files:

Like most web sites, Melzo uses cookies and web log files to track site usage. A cookie is a tiny data file saved on your computer to allow Melzo to recognize you as a user whenever you return to our site using the same computer and web browser. Unfortunately, if your browser settings do not allow cookies, you will not be able to use our website. Like the information that you enter during registration or in your profile, in the cookie and in the log file data is used to customize your experience on the web site.

One type of cookie, known as a “persistent” cookie, is set once you have logged into your Melzo account. The next time you visit the Melzo website, the persistent cookie will allow us to recognize you as an existing user and thus you need not log in to use the service. In order to access or change any of your private information (like a credit card number), you must log in with your password even if your computer contains your persistent cookie.

Additionally, if you log out of the Melzo site in any of your visits you will be prompted to input your password to log in to your Melzo account. Another type of cookie, called a “session” cookie, is used to identify your particular visit to the Melzo site. Session cookies expire after a short time or when you close your web browser.

Complying with the communication standards on the Internet, we automatically receive the URLs of the sites you previously surfed and moved on while your visit to Melzo site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Melzo service. The linkage between your IP address and your personal data is never shared with third-parties without your permission or except when required by law.

How do we collect your personal data?

• Sign-up on Melzo for the free trial access
• Sign-up on website pages hosted in https://melzo.com domain

How do we use your personal data?

• Provide relevant and useful promotional offers related to Melzo products
• Communicate periodically with you on email, calls, SMS, and chat tools to respond to your queries, inform about the product updates, company newsletters, provide support and service, share product tutorials, and live session information
• Send information on relevant educational webinars over email and phone
• Process payments: Melzo platform subscription, paid-for user enrollments
• Create reports on your exams written and your activities done on the platform

Who we share your personal data with?

Melzo takes the privacy of its users very seriously. We never sell, rent, or otherwise provide your personal data to any third party or parties for marketing or monetary purposes.

To provide necessary services, we only share this information with third-party software application services who process your personal data with strict privacy constraints.

For instance, we use the services of a credit card processing company to bill our users for subscription fees. These third parties do not retain, share, or store this personal data or its part other than a purpose to provide these services and are bound by strict confidentiality agreements which limit their use of such information.